Before production begins
Orders can be cancelled for a full refund at any point before your profile and card design are approved and sent to production, because nothing has been personalized yet.
Policies
Refund & replacement policy.
Clear terms for cancellations, replacements, and refunds on VividWisp SMART products. Online payment processing is not active yet; these terms apply once ordering opens.
Custom-printed products
Smart cards, keychains, stickers, and displays are personalized to your business. Once production has started, these items cannot be resold and are not returnable except in the cases described below.
Defective or damaged items
If a card arrives damaged, does not tap, or does not scan correctly, contact us within 30 days of delivery and we will replace it at no cost once we confirm the fault.
Incorrect information
If the delivered product does not match the information you approved, we will correct and replace it at no cost. Changes to information after approval are treated as a new order.
Digital profiles
Your digital profile can be updated at any time without replacing your physical card. Digital profile setup work already completed is not refundable.
How to request
Email info@vividwisp.com or call +1 754-457-7345 with your order details and a description of the issue. We respond to every request and confirm the outcome in writing.
Vividwisp Consulting Agency LLC · Headquartered in South Florida · Serving Florida's business community · info@vividwisp.com · +1 754-457-7345